1. Purpose
This policy explains what constitutes reasonable use of PSW Pro and describes the scope of support provided to subscribers. It helps ensure that the platform remains reliable and performant for all users.
This policy forms part of our Terms of Service.
2. Reasonable Platform Usage
PSW Pro is designed to support the normal administrative and business-management needs of Personal Support Workers, independent care providers, and home-care agencies. Reasonable use means using the platform for legitimate business purposes in a manner consistent with its intended function.
3. Storage and File Uploads
File storage and document uploads are provided subject to the limits of your plan. Users should upload only files that are reasonably necessary for their business operations. Excessive or unnecessary file uploads that create an unreasonable burden on platform infrastructure may be subject to review.
4. Automated Requests and Bulk Operations
Users must not use automated tools, scripts, or bots to make excessive requests or perform bulk operations that degrade platform performance. Legitimate platform features that support bulk actions are permitted when used through the provided interface.
5. Excessive Resource Consumption
Using PSW Pro in a manner that consumes disproportionate resources—including excessive API calls, abnormal data volumes, or repeated heavy operations—may be restricted. We will try to notify users before taking action where appropriate.
6. Email and Notification Limits
Email notifications and platform alerts are subject to reasonable limits to prevent abuse and ensure deliverability. PSW Pro may limit the volume or frequency of automated communications to protect platform reputation and user experience.
7. Support Scope
What support includes
- Assistance with account access, login issues, and password recovery;
- Guidance on using platform features;
- Technical issue investigation and resolution;
- Billing inquiries and subscription management;
- Privacy and security concern handling;
- General questions about the platform.
What support does not include
- Professional healthcare, clinical, or medical advice;
- Legal, accounting, tax, or payroll advice;
- Training on how to perform care services;
- Troubleshooting third-party software, devices, or networks outside PSW Pro;
- Data entry or ongoing administrative work on behalf of the user;
- Custom development or feature modifications outside the platform's standard capabilities.
8. Priority of Security Incidents
Reports of suspected security incidents, unauthorized access, or account compromise are treated as a priority. Contact support@pswpro.ca immediately if you suspect a security issue.
9. Abusive or Threatening Support Interactions
We are committed to helping our users, but we will not tolerate abusive, threatening, or harassing communications directed at our support team. We may restrict or decline further communication from individuals who engage in such conduct, while still addressing the underlying legitimate issue where possible.
10. Steps Taken Before Restriction
Before restricting access for excessive or unreasonable usage, PSW Pro will generally:
- Attempt to notify the user of the concern;
- Provide an opportunity to address the issue;
- Offer guidance on reasonable use.
Immediate restrictions may be applied when the usage creates an urgent risk to the platform, other users, or data security.
11. Temporary Restrictions
Restrictions for excessive usage are typically temporary and will be lifted once the issue is resolved. Permanent restrictions may be applied in cases of repeated or intentional abuse.
12. Plan-Specific Limits
Available features and limits depend on the selected plan. Free plan users have access to core features, while Pro plan users have access to premium features. See our Feature and Plan Comparison for details.
PSW Pro does not advertise "unlimited" usage without disclosing that reasonable-use restrictions apply. Any plan limits are communicated through the platform or pricing pages.
13. Appeal or Review
If your access has been restricted and you believe the restriction is unwarranted, you may request a review by contacting support@pswpro.ca. We will review the matter in good faith.
14. Contact
PSW Pro
Email: support@pswpro.ca
Website: https://pswpro.ca
Last updated: August 16, 2026