1. Available Support Channels
PSW Pro provides support primarily through email. We aim to respond to inquiries promptly and helpfully.
Contact us at support@pswpro.ca or by phone at 1 (416) 728-5409.
2. General Inquiries
For general questions about PSW Pro, available features, account setup, or platform usage, email support@pswpro.ca. Please include your name, organization (if applicable), and a clear description of your question.
3. Technical Support
For technical issues such as errors, unexpected behaviour, or access problems, email support@pswpro.ca with:
- A description of the issue;
- The steps you took before the issue occurred;
- The browser and device you are using;
- Any error messages you received;
- Screenshots if available.
4. Billing Complaints
For billing questions, subscription changes, cancellation requests, or refund inquiries, email support@pswpro.ca. Please include your account email and a description of the billing concern. See our Subscription, Cancellation and Refund Policy for more details.
5. Privacy Complaints
For privacy-related questions or complaints, contact our Privacy Officer at support@pswpro.ca with the subject line "Privacy Complaint." See our Privacy Policy for more information about our privacy practices.
6. Security Incidents
If you suspect a security incident, unauthorized access, or account compromise, contact support@pswpro.ca immediately. See our Security and Trust page for more information.
7. Accessibility Feedback
For accessibility feedback or accommodation requests, email support@pswpro.ca with the subject line "Accessibility Feedback." See our Accessibility Statement.
8. Copyright Reports
For copyright or intellectual property complaints, email support@pswpro.ca with the subject line "Copyright Complaint." See our Copyright and Intellectual Property Policy.
9. User-Content Reports
To report content that violates our community guidelines, email support@pswpro.ca. See our Community and User Content Guidelines.
10. Information to Include
To help us respond efficiently, please include in your communication:
- Your name and contact information;
- The email address associated with your PSW Pro account (if applicable);
- A clear description of your question, concern, or request;
- Relevant details such as dates, amounts, or error messages;
- Any steps you have already taken to resolve the issue.
11. Identity Verification
For security reasons, we may need to verify your identity before disclosing account information, making billing changes, or processing certain requests. For organization accounts, we may need to confirm that you are an authorized administrator.
12. Response-Time Expectations
We aim to respond to support inquiries as promptly as possible. We do not guarantee specific response times unless otherwise stated in a separate written agreement. The time required to resolve an issue depends on its complexity, the information provided, and the nature of the request.
13. Escalation
If you are not satisfied with the response you receive, you may request escalation by replying to your support email and asking for the matter to be reviewed by a senior team member. We will review escalated matters in good faith.
14. Respectful Communication
We are committed to helping our users and ask that communications with our support team be respectful and professional. We will do our best to assist with legitimate concerns.
15. Abusive Contact
PSW Pro will not tolerate abusive, threatening, or harassing communications directed at our support team. We may restrict or decline further communication from individuals who engage in such conduct, while still addressing the underlying legitimate issue where possible.
16. Records of Support Communications
PSW Pro may retain records of support communications to provide continuity of service, improve support quality, and maintain records of interactions and resolutions.
17. Contact
PSW Pro
Phone: 1 (416) 728-5409
Email: support@pswpro.ca
Website: https://pswpro.ca
Last updated: August 16, 2026